Privacy Policy

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SplitmediaLabs Limited ("SplitmediaLabs," "we," "our" or "us") are the developers and publishers of xsplit.com, player.me, challonge.com and the XSplit Broadcaster, XSplit Gamecaster and Player.me Desktop applications.

This Privacy Policy describes how SplitmediaLabs Limited and its affiliates collect, use, and share information in connection with your use of our websites, services, and applications (collectively, the "Services").

We may collect and receive information about users of our Services ("users," "you," or "your") from various sources, including information you provide when you register for the Services and through your use of the Services.

We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or SplitmediaLabs' data collection, use, and disclosure practices, please contact us at [email protected]

Information we may collect from you and how we use it

Information you provide
Information we collect when you use our Services

Each time you use the Services we may automatically collect the following information:

Information we receive from third parties

How we share information

When you provide information to make a purchase, we share payment information with banks and other entities that process payments or provide financial services. We may also share information with law enforcement agencies or our partners, when necessary or required by law, to identify, prevent or mitigate the effects of unlawful use of the Services.

We will never share your personally identifiable information with any third party for their marketing or other purposes.

We may share "Aggregate Information" with third parties, Aggregate Information meaning information about groups or categories of customers or users of the Services, which cannot be used to identify an individual customer or user.

Data retention and deletion

We retain your personally identifiable information only as long as you wish to maintain a user account for the Services. You may delete your account for the Services at any time through the user settings of the Services, or by contacting us at [email protected] When you delete your account for the Services, we will anonymize or delete all your personally identifiable information unless otherwise required by law.

Data access and correction

Under certain circumstances, you have the right to access or correct your personal information. You can generally access and update your personal information at any time in your account settings.

Also, you can ask us to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by removing your consent to receive such messages in your account settings.

International Data Transfer (For EU users)

The information that we collect from you may be transferred to, and stored at servers outside of the European Economic Area ("EEA"). It may also be processed by staff of SplitmediaLabs or our subsidiaries, operating outside the EEA. By accepting this Privacy Policy, you agree to this transfer, storing or processing in countries outside of the EEA where we operate. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Security

We take all reasonable steps to protect information we receive from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We have put in place industry-standard and appropriate physical, technical, and administrative measures to safeguard and secure your information, and we make use of privacy-enhancing technologies such as encryption.

Privacy of Children

You must be at least 13 years old to use our Services or such minimum required age in your country which allows for collection of your personally identifiable information. In addition to being of the minimum required age to use our Services under applicable law, if you are not old enough to have authority to agree to our Terms and Privacy Policy in your country, your parent or guardian must agree to our Terms and Privacy Policy on your behalf before you may use the Services.

If we learn that personally identifiable information of persons less than 13-years-of-age or less than the age required in their country, has been collected on or through the Services, we will take the appropriate steps to delete this information and delete the child’s account for the Services.

If you have knowledge of use of the Services by a child under 13 or under the age required for using the Services in your country, then please contact us at [email protected] to have that child’s account terminated and information deleted.

In the Event of Merger or Sale

In the event that SplitmediaLabs or assets related to the Services are acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users as part of that merger, acquisition, sale, or other change of control.

Changes to policy

This Privacy Policy may be modified from time to time, so please review it frequently. If we make any changes to this Privacy Policy, the updated Privacy Policy will be posted on this website, noting the effective date of any changes. If we make changes to this Privacy Policy that we believe materially impact the privacy of your personal data, we will promptly provide notice of any such changes and obtain consent where necessary.

Contact us

You may contact our Data Protection Officer at any time by sending an email to [email protected]

This privacy policy is valid and in effect from May 25, 2018. Click here to see the old Privacy Policy, which this Privacy Policy replaces.